Shipping Policy

Last Updated: July 5, 2026

Thank you for shopping with hziermall. We are committed to providing a smooth and reliable shipping experience for every customer. Please read our shipping policy carefully before placing an order.

Processing Time

• All orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During peak seasons or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Rates

We currently offer the following shipping options:

• Free Standard Shipping on all orders of USD $60.00 or more.

• A flat shipping fee of USD $5.99 applies to orders below USD $60.00.

Shipping fees are calculated and displayed during checkout before payment is completed.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is:

Standard Shipping: 7–14 business days

Please note that delivery times are estimates only and are not guaranteed. Delivery may be affected by customs inspections, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Destinations

We currently ship to eligible international destinations supported by our logistics partners.

If we are unable to deliver to your location, you will be notified before your order is processed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Please allow 24–72 hours for the tracking information to become active after the package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful. If you discover an error in your shipping information, please contact us immediately at sillleonore66@outlook.com.

Once an order has been shipped, we cannot guarantee that shipping information can be modified.

Delayed, Lost, or Stolen Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at sillleonore66@outlook.com.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Please note that hziermall is not responsible for delays caused by:

• Customs clearance procedures

• Weather conditions

• Carrier service interruptions

• Incorrect shipping information provided by the customer

• Other events beyond our reasonable control

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, or your local carrier before contacting us.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

hziermall

Email: sillleonore66@outlook.com

Phone: +33 6 15 57 35 59

Address:
13 Rue Paira
92190 Meudon
France